Questions & Answers

Oetker Hotels collects different types of personal data about you:

3.1 Personal data that you communicate to us directly: Identity: surname, forenames, address, telephone number (fixed or mobile), email address, date of birth, title, company affiliation, ID or passport, customer number, bank card number, number of children, date of birth of the children, first name of the children. Personal Data relating to the way of payment: postal or bank identification statement, transaction number, cheque number, credit card number, third-party financing; Personal Data relating to the commercial relationship: customer number, reservation number, documentation requests, products and services reserved and purchased, quantity, amount, frequency, delivery address, purchase history, origin of the sale (seller, representative) or order, correspondence with the customer and after-sales service, number of children, children name and birthdate; Communication details and related (meta-)data: the correspondence exchanged, date and time of the messages, your Feedback, etc. Personal Data relating to newsletter subscriptions: title, surname, first names, e-mail address, country of residence, date of birth. Other Data: Other types of information that you voluntarily choose to provide to us. The communication of your personal data is voluntary. However, certain information is mandatory and essential for Oetker Hotels to process your request, as indicated in our forms. Without this information, Oetker Hotels will not be able to process your request.

For your information, a Personal Data corresponds to any information relating to an identified natural person (Data Subject) or who can be identified, directly or indirectly, by reference to an identification number or to one or more elements which are specific to him (name, first name, address, email, telephone, credit card number, etc.).

Personal data processing means any operation which is performed on Personal Data (collection, storage, transmission, deletion, etc.), whether on paper or computer.

The Controller is the person who determines the purposes of each processing and the means to achieve these purposes.

Oetker Hotels means the Oetker Hotel Management Company GmbH (OHMC), a hotel management company with registered offices at Schillerstraße 4/6, 76530 Baden-Baden, Germany.

Affiliate means the companies which have an affiliation with OHMC GmbH via shared management or ownership.

Owner means all other companies which we manage under Oetker Hotels’s hotel activities on behalf of third-party owners.

You can easily make a reservation online through our website or by phone. Select your preferred date, time, and number of guests. Once completed, you will receive a confirmation email. For special requests or larger groups, please contact us directly.

Brenners Park-Hotel & Spa is located in the heart of Baden-Baden, right on the famous Lichtentaler Allee.

The address is: Schillerstraße 4/6, 76530 Baden-Baden, Germany.

The phone number is: (+49) 07221 9000 Do not hesitate to call us for reservations or any additional information.

The email address is: info@brenners.com Do not hesitate to contact us for reservations or any additional information.

Our spa offers a variety of exclusive treatments, including: massages, facials, body treatments, wellness rituals, as well as manicures and pedicures. For a complete overview and to make a booking, please visit our spa page or contact us directly.

Yes, we offer a Kids Club for our young guests. Children from 3 to 12 years can enjoy supervised play, crafts, and fun activities. Please let us know 24 hours in advance so we can prepare everything for your child. Babysitting is available on request.

Yes, we provide on-site parking for our guests along with a valet service. Charging stations for electric vehicles are also available.

Yes, Brenners Park-Hotel & Spa is wheelchair accessible. We offer accessible rooms, elevators, and easy access to all public areas, including restaurants and the spa. Please let us know before your arrival so we can make all necessary arrangements.